We’ve all heard the removalist horror stories where the company rough handles precious items or forces the customer to pay a giant unexpected bill on the day. Therefore, entrusting a removalist with your possessions is a very important decision to make. Here are 5 ways to ensure that your removalist company is the right fit for you.
1. Reviews and reputation
A quick internet search can dig up reviews about your potential moving company. Look for good ratings and positive customer experiences across multiple mediums including Google and social media accounts. You can also turn to your own networks to ask for recommendations.
2. Customer service
Once you contact the removalist company, make sure they are quick to respond, friendly, and happy to answer your questions. Questions you may ask include:
- Who will do the packing, loading and unloading
- What insurance they offer
- If they are licensed for interstate moves,
- If you can get information in writing
- How they handle special items
- Their fee structure and any extra fees
- How they determine the weight of a shipment
- If they include supplies for packing, and
- How disputes or complaint will be handled
3. They know their stuff
Not only should the removalist be able to answer your questions, they also need to be able to ask you the right questions. Look for a removal company that asks about what type of items you have, if anything has special requirements, and common sense questions such as where to enter and exit the building or apartment block.
4. Watch out for scammers
Some moving companies charge by the hour, others by distance from their depot plus hours, and some by weight. Clarify how your removalist charges before you commit. Ensure you know how much overtime costs and obtain an estimate of how long it may take before you commit. A normal house move or a large apartment will usually take a full day. Always try to get written confirmation.
5. Adequate insurance
A good removalist company will have insurance in case something unexpected happens to your items. Transit insurance is also important in case of an accident between locations. Likewise, if your items need to be stored during the removal process, ensure there is insurance for this too.
If it doesn’t feel right or you feel you may be scammed, don’t commit. Do your research and go with the best fitting company to suit your needs and budget. South West Removals have been helping local residents and businesses relocate for over 20 years. Our team are experts at ensuring your possessions are moved safely and securely. Contact us for all of your removalist needs on (08) 9725 4766 today.